-EMS (Express Mail Service)
*Large orders are shipped via freight forwarders.
However, due to the varying size and weights of our products we will need to send you a quote for shipping, with full shipping and payment details. The customer is responsible for any additional taxes and duties. TOL is not responsible for any fees charged by customs. Please contact your local customs department with questions regarding additional fees.
We deliver worldwide. If we are unable to deliver to you we will contact you immediately. A signature is required for all TOL deliveries. You can instruct us to accept a third party signature e.g. work address or neighbour. No liability of loss can be accepted by TOL. Orders will be dispatched within 3 working days after the payment has cleared.
1) Retail Order (buy products at retail):
How to buy products at retail:
To buy products at retail, please follow the steps below:
4.2 If customer choose to pay by credit card, please choose "Credit Card (Accept Visa, Mastercard, JCB, AMEX)" and fill in form. And then click "Continue" to complete the transaction.
4.3 If customer want to pay by Paypal (Customers can use Paypal to pay by Credit Cards), customer can choose "Paypal" and make the payment via the paypal system immediately.
After the payment has cleared, we will process to send the items by EMS(Express Mail Service) within 2 business days. It takes about 4-7 business days to most countries. However it may take a little long time based on the customs in your country.
After sending the items, we will confirm customer by email and inform Tracking Number that customer can use it to track status of the order. So please be assured that you will receive the items you ordered from us.
Also please be assured that you will receive the good items from our company because we have the return policy as the details below:
2) Wholesale or Custom made order:
For wholesale or custom made order, we accept by T/T (Bank Transfer) and Western Union: Deposit in advance 50% for confirmation of order. The remaining balance should be paid before shipment date from Bangkok.
You can transfer via our bank below:
1. Bank Details:
(1) Kasikorn Bank
ACCOUNT NAME: THAI ORIENTAL LEATHER CO., LTD ACCOUNT NUMBER: 259-2-97429-5 BANK NAME: KASIKORNBANK BRANCH:THEPARAK ROAD BANK ADDRESS: 1532 Theparak Rd., Muang, Samut Prakan 10270, Thailand SWIFT CODE: KASITHBK
2. Western Union:
Please Contact Us for details if you want to send money by Western Union
TOL uses 128-bit SSL encryption technology to ensure that any information you transmit during the ordering process is secure. Our servers are secured to protect all personal information including credit card numbers, your address and any products you may order.
How to track your order status
Tracking a package:
After your order has been shipped, you can track your shipment. To do so just click the Check your order status
Link. Most packages in your order can be tracked via our carriers' websites. It may take up to 1 business day for your information to be posted on the carrier's website.
Please note: Order tracking is available for orders placed within the last 60 days.