HELP
How to order & How to payment
1) Retail Order (buy products at retail price):
How to buy products at retail:
To buy products at retail, please follow the steps below:
1. Click on "PRODUCTS" menu.
2. Choose the item you want to buy and then click "Add to Cart" button
3. Then click "Proceed to Check Out" button
4. Choose "Guest checkout"
On this page, please fill in the form for your shipping address. And then please choose the payment method. (Bank Transfer or pay with a credit card by Paypal)
And then click "Order Now"
4.1 If customer choose to pay by Bank Transfer, please use the bank details below for sending the money.
(1) Kasikorn Bank
ACCOUNT NAME: THAI ORIENTAL LEATHER CO., LTD
ACCOUNT NUMBER: 259-2-97429-5
BANK NAME: KASIKORNBANK
BRANCH: THEPARAK ROAD
BANK ADDRESS: 1532 Theparak Rd., Muang, Samut Prakan 10270, Thailand
SWIFT CODE: KASITHBK
(2) Westen Union:
Please Contact Us for details if you want to send money by Western Union
After sending money by Bank transfer or Western Union, please confirm us via:
1. Email: siamleather@gmail.com
2. Line: @westanobag
3. WeChat ID: tolleather
4. WhatsApp: 66804218289
4.2 If customers want to pay by Paypal (Customers can use Paypal to pay by Credit Cards), customer can choose "Paypal" and make the payment via the PayPal system immediately.
Delivery
After the payment has cleared, we will process to send the items by EMS (Express Mail Service) within 2 business days. It takes about 4-7 business days to most countries. However, it may take a little long time based on the customs in your country.
After sending the items, we will confirm customer by email and inform Tracking Number that customer can use it to track the status of the order. So please be assured that you will receive the items you ordered from us.
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2) Wholesale or Custom made an order:
Wholesale Information
If you're interested in wholesale or custom made order, please Contact Us and we'll be delighted to send you our wholesale catalogue and more details.
We can offer you a low minimum order size so that you can try our products without the need for a large initial commitment.
We will work hard to provide you with great customer service, and look forward to hearing from you!
Terms & Conditions
Minimum order:
The minimum order quantity for wholesale order:
1. Handbags, Bags: 6 pieces per design per colour
2. Wallets, Belts: 30 pieces per design per colour
3. Small items (such as keychains, coin purses, etc.): 100 pieces per design per colour
***For smaller order, please contact us and we can discuss for the terms.
Made to order/custom made order are welcomed:
1) You can order with different skins and colours from the designs on our catalogue.
For example crocodile leather handbag in black colour, you can order that design but in other colour such as brown, tan, etc. or you can order that design but use ostrich skin for manufacturing.
2) You can order with your own designs, just send us photos and details of the designs that will be used for manufacturing.
Also, you can send us a real sample to our office address directly (real sample will be returned along with your order when the order is ready).
Payment for wholesale or custom made the order:
For wholesale or custom made the order, we only accept by T/T (Bank Transfer) and Western Union: Deposit in advance 50% for confirmation of the order. The remaining balance should be paid before shipment date from Bangkok.
You can transfer via our bank below:
1. Bank Details:
(1) Kasikorn Bank
ACCOUNT NAME: THAI ORIENTAL LEATHER CO., LTD
ACCOUNT NUMBER: 259-2-97429-5
BANK NAME: KASIKORNBANK
BRANCH: THEPARAK ROAD
BANK ADDRESS: 1532 Theparak Rd., Muang, Samut Prakan 10270, Thailand
SWIFT CODE: KASITHBK
2. Western Union:
Please Contact Us for details if you want to send money by Western Union
Delivery Time :
After we receive your order confirmation by transferring us the deposit in advance, we will finish your order within 25 - 45 days (approximate time).
Shipment Procedure :
International orders are shipped via:
-EMS (Express Mail Service)
-Airmail
-UPS
-DHL
-FedEx
*Large orders are shipped via freight forwarders.
However, due to the varying size and weights of our products, we will need to send you a quote for shipping, with full shipping and payment details. The customer is responsible for any additional taxes and duties. TOL is not responsible for any fees charged by customs. Please contact your local customs department with questions regarding additional fees.
We deliver worldwide. If we are unable to deliver to you we will contact you immediately. A signature is required for all TOL deliveries. You can instruct us to accept a third party signature e.g. work address or neighbour. No liability of loss can be accepted by TOL.
How to track your order status
Tracking a package After your order has been shipped, you can track your shipment. Most packages in your order can be tracked via our carriers' websites. It may take up to 1-2 business days for your information to be posted on the carrier's website.
Please note:
Order tracking is available for orders placed within the last 60 days.
FAQ
1. Q: Why is placing my order with TOL better than ordering from another online vendor?
2. Q: Once I place my order with TOL, how long will it take for the order to be processed and shipped?
3. Q: Is it safe to place my order online?
4. Q: How do I know that my order has been received?
5. Q: What forms of payment do you accept?
6. Q: Is it legal to purchase exotic leather products?
1. Q: Why is placing my order with TOL better than ordering from another online vendor?
A: When you order from TOL you can rest assured that you will be receiving only the finest in handmade leather products. Every item that we sell is hand-made by our experienced craftsmen in our facility. TOL keeps a VERY close eye on quality and consistency. In an effort to further ensure customer satisfaction, each and every item must pass our quality inspection prior to shipping.
2. Q: Once I place my order with TOL, how long will it take for the order to be processed and shipped?
A: All orders for handmade leather products are processed within 24 to 48 hours of receipt of order. All of our orders are shipped within 3 to 6 days from the time the order is properly packed.
3. Q: Is it safe to place my order online?
A: TOL employs well-established and secure channels for checkout. We use the most up to date encryption systems to ensure that your credit card and personal information is safe and secure.
4. Q: How do I know that my order has been received?
A: Once your order has been processed, you will receive an email confirming your order as well as a receipt for the products purchased.
5. Q: What forms of payment do you accept?
A: Currently we accept credit card and PayPal payments through secure payment server as well and payments to our bank account and Western Union money transfers. Credit card and other payments acceptable:
•Visa
•Master Card
•American Express
•JCB
•Diner`s Club
•PayPal through the shopping cart
•Pay Pal directly to our PayPal account
•Western Union Money Transfer
•Direct bank deposit (wire transfer)
6. Q: Is it legal to purchase exotic leather products?
A: All skins used to manufacture our products are legally obtained in full compliance with CITES regulations. Also, all skins coming from farmed animals to preserve wildlife.
(Note: CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) regulations, allow people and wildlife to co-exist and thrive.)